FAQ's

I have ordered and paid for a product online, how long will it take to receive my order?

TREKK Health does its best to ship your order within 24 hours. In some cases, it may take a little longer and depends on when the order was received into our system. We use standard Australia Post services and delivery of your order is subject to any delays caused by disruption to the postal service.

You can always contact us if the order is significantly delayed; drop us an email at support@trekkhealth.com.au, please make sure to quote your order details an order number that will be shown on your order confirmation from our web site. We will attend to your enquiry within 24 hours.

My order was damaged, what should I do for a return or refund or replacement?

We take all care in packaging our orders for customers and rely on the postal delivery system to provide the same care when delivering our orders to you. If your order has been damaged or lost or you need a replacement, contact our customer service by email. support@trekkhealth.com.au

We want you to be satisfied with our product and service so allow us 24 hours to respond to your enquiry. Try and provide as much detail as possible so we can handle the enquiry to the best of our ability.

My payment was not successful, but I would like to order. How can I still pay?

We are more than happy to help you out by offering a different payment option. All you need to do is send us an email support@trekkhealth.com.au, tell us what you would like to order and we will provide details of a bank account where you can make a quick cash transfer. Once the funds have cleared, we will arrange delivery of your order. Please note that it may take 24 to 48 hours for clearance of funds. And don’t forget to let us know what your order contains

I want to order, but the product is not in stock. What can I do?

If in doubt whether the product can be delivered (in time) or stock is unavailable,  please contact our customer service by sending an email to support@trekkhealth.com.au